Removing the Threatening Pop Up Stating Your Device Is Infected

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In this Blind Vet Tech Quick Guides and Tutorials podcast, we demonstrate how to resolve an potentially scary situation when a pop up informs you your device is infected. This pop up sounds extremely official and asks you to contact Apple Support with a toll free number. First, your device is not infected. Secondly, this is not the number for Apple support. Do not panic, and follow these steps:

  • Press the Home button to return to the home screen
  • Place the Voice Over focus on the menu bar and do a three finger swipe up to bring up the Control Panel
  • Turn Airplane mode on and press the Home button
  • Double tap the Home button to bring up the app switcher and close the app
  • Navigate to Settings and find the menu option for Safari
  • Navigate towards the bottom of Safari’s menu and double tap the Clear History and Website Data button
  • Press the Home Button, bring up the Control Panel, turn airplane mode off, and go back to navigating the web

Thank you for listening to this Blind Vet Tech tutorial on removing the threatening pop up stating your device is infected.

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