Help the VA Revamp Its Digital Presence Through the US Digital Services Cohorts Study

Have you ever wondered how and why the VA developed their online interfaces? Many ask this question, especially since many pages and online resources might be accessible but far from usable. This is where the US Digital Services agency comes into play. The US Digital Services falls under the executive branch, after President Obama established it in 2014. The notable achievements of this self-described “SWAT Team of nerds” includes the Vets.gov, website to streamline Veterans experiences when accessing services, and saved the federal healthcare marketplace after its abysmal role out. Additionally, the team aids other state and federal entities, like the Department of Defense and various educational institutions, clean up and enhance usability of web-based an other electronic interfaces.

Based on early successes US Digital Services and the Department of Veterans Affairs decided its time to obtain the feedback from Veterans, caregivers, supporters, and other individuals who utilize VA services. The hope is to increase the number of Veterans who apply for benefits and services, which is at 10% for first time VA healthcare enrollees. Let’s face it, the reason stems from the VA’s over reliance on PDF’s and paper-based forms. These outdated communications methods not only impinge Section 508 compliance for the blind, but simply fail to address the evolving way our millennial’ Veterans interact within the digital landscape. The resolution is the new streamlined and accessibility healthcare digital application.

Ad Hoc spearheads the Cohort study on the behalf of the digital Services and VA. This is the team that created the previously mentioned online application for VA healthcare services, and now aims to expand to all other facets of VA programs and services. If you wish to contribute your experiences, please sign up by clicking here. This will take you to a webpage to learn more about the project. Then you will have to provide your basic contact information and preferred method of contact. The Ad Hoc team will then contact you.

Do not let this opportunity to restructure the VA’s digital presence slip by. To often do Veterans and caregivers comment about the usability of VA websites, and this is our chance to assist the agency which supports us through its benefits and services. I already signed up for the study, and I hope each of you do the same.

So what happens next? After signing up, you will be contacted by a person from Ad Hoc. The first call will just obtain some basic demographical information about yourself. The representative then mention possible upcoming sessions that will ask you to go through some websites and provide feedback. Once completed, you are then eligible for a $25 Amazon or PayPal gift card.

Important Items to Know

  • This has not been open to the general public, though all information cited above can be found through public access points.
  • Participation requires you to digitally sign a consent agreement. This is currently inaccessible for screen readers, as you cannot read the consent form and none of the text boxes are labeled.
  • The bulk of the assessment occurs through the VA’s e-benefits and Vets.gov websites, so make sure to have your DS account prepared